Return & Refund Policy
Last updated: July 2026
At The Sparrow Bridal, we want you to love every item you order. If something is not right, we are here to help make it right.
30-Day Return Window
We accept returns within 30 days of delivery. Items must be:
- In their original, unused condition
- In the original packaging with all tags attached
- Free of wear, damage, or alterations
- Accompanied by the original order confirmation
Non-Returnable Items
The following items cannot be returned unless they arrive defective or damaged:
- Personalized items (custom engraving, embroidery, monogramming)
- Custom-made or special-order items
- Items that have been worn, altered, or washed
- Final sale items (clearly marked on product page)
How to Initiate a Return
- Contact us at info@thesparrowbridal.com with your order number and the reason for return.
- Receive authorization — we will respond within 24 hours with return instructions and a prepaid shipping label for eligible returns.
- Package your items securely in their original packaging.
- Ship the package using the provided return label.
Refund Processing
Once we receive and inspect your returned item:
- Refunds are processed within 3-5 business days of receiving the return
- Refunds are issued to the original payment method
- You will receive an email confirmation when the refund is processed
- Depending on your bank, it may take an additional 3-7 days for the refund to appear on your statement
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 48 hours of delivery with photos of the damage. We will arrange a free replacement or full refund immediately. Do not return damaged items until you receive instructions from us.
Wrong Item Received
If you receive the wrong item, contact us immediately. We will send the correct item and provide a prepaid return label for the incorrect item at no cost to you.
Exchanges
We do not offer direct exchanges. If you need a different size, color, or item, please return the original item for a refund and place a new order for the correct item.
Shipping Costs for Returns
- Defective, damaged, or wrong items: We cover all return shipping costs
- Change of mind or other reasons: Return shipping is the customer's responsibility, unless we provide a prepaid label
Bridal Event Considerations
We understand that wedding timelines are critical. If your wedding date is approaching and you need to expedite a return or exchange, please mention your wedding date when contacting us so we can prioritize your request.
Contact Us
Questions about returns? We are here to help: